R. A. SHUVRO1*, M. J. ALAM2 and S. PAUL3
1=Razuan Ahmed Shuvro, Assistant Professor, Department of Human Resource Management, Jatiya Kabi Kazi Nazrul Islam University, Trishal, Mymensingh, 2=Md. Jahangir Alam, Lecturer, Department of Management, Jatiya Kabi Kazi Nazrul Islam University, Trishal, Mymensingh, Email:jahangirru@yahoo.com and 3=Sagar Paul, MBA Student, Department of Human Resource Management, Jatiya Kabi Kazi Nazrul Islam University, Trishal, Mymensingh, Bangladesh. Email: sagarpaul.jkkniu@gmail.com. *Corresponding author’s E-mail: shuvro.jkkniu@outlook.com
ABSTRACT
The study was conducted at the Department of Human Resource Management, Jatiya Kabi Kazi Nazrul Islam University, Trishal, Mymensingh, Bangladesh during March 2019 to July 2019. E-banking can provide quick and quality customer service with the help of the information technology. In Bangladesh, customers are now growing increasingly comfortable with the digital lifestyle in the banking sector. E-banking services are required to provide better satisfaction to their customers by ensuring better policies, process, prices of products and services, security, proper use of internet technology and create a strong relationship with the customer.
Keywords: E-banking, E-commerce, Customers and Internet.